Looking Ahead for 2026

Steve Fletcher, President of Quility, joined the organization at an exciting time in its history. After spending most of his career supporting large, established companies, Fletcher saw an opportunity in Quility to help build a company with a start-up mentality and spirit. He saw an organization focused on people and culture, which aligned with his passion for cultivating high-performing teams.

Before joining Quility, Fletcher worked at AIG, running the finance transformation program within the Property & Casualty unit, leading an extensive restructuring effort. Before AIG, he was a consultant with Deloitte Consulting, supporting Chief Financial Officers and finance departments with large-scale transformation efforts, eventually moving into a Senior Manager role where he was the subject matter expert on the financial close and reporting process. From there, he turned his attention to supporting large-scale mergers, acquisitions and start-ups.

His extensive background and rich experience fit perfectly with the role and responsibility of President at Quility. Fletcher’s expertise and leadership are vital pieces to Quility’s strategic path forward in 2026, as the award-winning insurtech accelerates its investment in digital products and intelligent platforms that empower agents and drive distribution growth.

In this Q&A, Fletcher shares insights into his role and focus at Quility, and where the company’s strategic initiatives and goals will lead in 2026.

1. Tell us about your role as President at Quility.

I focus on Quility’s executable strategy and what that means for the company in the long term. My primary role is centered around integrating the founders’ vision into an executable strategy that our teams — such as product, development, IT, data, training, etc. — can develop and deliver. I lead our teams in designing a program of work and leveraging the resources available to them to deliver the strategy and maximize success.

2. How did your career bring you to Quility?

I’ve always been drawn to addressing challenges, and the bigger the challenge, the more excited I get. Whether it was at Deloitte, where I guided a start-up insurance company to prepare for its IPO, or at AIG, where I designed and executed a program to help repay a $182 billion loan with the US government, I have always enjoyed doing big things. When the founders approached me about transforming the life insurance industry, I knew I found my home.

3. Quility started with distribution before moving into the insurtech space. How did a distribution background impact how Quility approached technology?

Selling life insurance is first and foremost about building a relationship with the client. Technology should not be leading the sale but should be the co-pilot in the process. By having a long track record as a distribution company without the aid of technology, Quility and the network of agents it works with have always understood the keys to success. As a result, the tools in our portfolio pay special attention to how a human interacts with the technology to optimize the selling and buying experiences.

4. If you had to describe Quility’s mission in one sentence, what would it be?

Meeting the client where and when they want us and shepherding them through a simplified process to help protect what matters most.

5. Insurtech is a crowded space. Why is Quility different?

At Quility, we have a trusted partnership with the agents in our distribution networks. The agents we work with know we prioritize their success, and they pay us back by sharing what is working and not working. This feedback loop is mutually beneficial as it gives our team direct insights into the user experience and what users like and don’t like, but it also allows users to be heard and have confidence that our technology is ever evolving and improving. It’s a relationship and information sharing that is unique to the industry.

6. What makes Quility’s insurtech offerings unique?

Quility’s offerings have been built and inspired by life insurance agents. Our technology isn’t being created in a vacuum — we rely on real agents and real users’ feedback to deliver offerings that significantly impact and benefit the industry. Having a network of 10,000+ agents with diverse backgrounds allows us to evolve quickly and keep up with industry and world changes.

7. What is Quility working on in 2026 that will have an impact on the future industry?

In 2026, we’re expanding access to our digitial insurance products to the entire industry. Through collaboration with our strategic carrier partners, we designed best-in-class instant issue products that will delight clients. The precision and speed of digital underwriting, enhanced benefits to meet clients where they are and the flexibility of choice, allow these products to deliver significant value to clients, agents and carrier partners. These products will also serve as a launch point for additional offerings that will continue to transform and simplify the life insurance market.

8. What are you most excited about for Quility’s future?

In concert with digital insurance products, Quility continues to enhance the engagement and sales platform. The life insurance profession has always been defined as agents needing to “have enough grit to survive,” especially in the early years. While grit will always be important, we want to redefine the success criteria by building a platform that will serve as a guide to help agents not just survive, but flourish.